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Fixing Android/web WhatsApp not working issues (Ultimate guide)

2023-07-28 950 2

WhatsApp is one of the most popular video chat Apps and messaging apps in the world, but it's not perfect. Sometimes, WhatsApp can stop working for a variety of reasons. This guide will walk you through some of the most common reasons why WhatsApp might not be working, and how to fix them.

WhatsApp not working issues


WhatsApp can experience a variety of issues, the most common issues including:

  • Not connecting to the internet. This is the most common issue, and it can be caused by a number of things, such as a weak internet connection, a problem with your phone's settings, or a problem with the WhatsApp servers.
  • Not sending or receiving messages. This can be caused by the same problems that prevent WhatsApp from connecting to the internet, as well as other factors, such as a problem with your phone's storage space or a problem with your phone's battery.
  • Some features don't work. Such as notifications, calls, and backup.
  • Not working properly on Wi-Fi. This can be caused by a problem with your phone's settings, a problem with your Wi-Fi router, or a problem with the WhatsApp servers.
  • Not working properly on cellular data. This can be caused by a problem with your phone's settings, a problem with your cellular carrier, or a problem with the WhatsApp servers.
  • Crashing or freezing. This can be caused by a variety of factors, such as a problem with your phone's software, a problem with the WhatsApp app, or a problem with your phone's hardware.


Troubleshooting Basic Steps

  • Check your internet connection. The most common reason why WhatsApp doesn't work is because you don't have an internet connection. Make sure you're connected to Wi-Fi or cellular data, and that your signal is strong.
  • Restart your phone. Sometimes, a simple restart can fix minor problems with WhatsApp. Turn your phone off and then back on, and try using WhatsApp again.
  • Update WhatsApp. WhatsApp is constantly being updated with new features and bug fixes. Make sure you have the latest version of the app installed.
  • Clear the app cache. Sometimes, the app cache can become corrupted, which can cause problems with WhatsApp. To clear the app cache, open your phone's settings, go to Apps, and find WhatsApp. Tap on Storage & cache, and then tap on Clear cache.
  • Reinstall WhatsApp. If all else fails, you can try reinstalling WhatsApp. This will delete all of your data, so make sure you back up your chats before you do this.



To fix WhatsApp web doesn't work on Chrome


Here are some ways to fix WhatsApp Web not working on the Chrome browser (such as QR code not loading):

  • Check your internet connection. Make sure you're connected to Wi-Fi or cellular data, and that your signal is strong.
  • Restart your computer. Sometimes, a simple restart can fix minor problems with Chrome.
  • Update Chrome. Chrome is constantly being updated with new features and bug fixes. Make sure you have the latest version of Chrome installed.
  • Clear Chrome's cache and cookies. Sometimes, outdated cache and cookies can lead to errors on WhatsApp Web. To clear Chrome's cache and cookies, open Chrome and go to Settings > Privacy and security > Clear browsing data. Select Cached images and files and Cookies and other site data, and then click Clear data.
  • Try using a different browser. If WhatsApp Web is not working on Chrome, try using a different browser, such as Firefox or Edge.
  • Sign out and sign in again to WhatsApp Web. Sometimes, signing out and signing in again can fix problems with WhatsApp Web. To sign out of WhatsApp Web, open the web app and click on the three dots in the top right corner. Select Sign out. Then, sign back in by scanning the QR code on your phone.


Here are some additional tips:

  • Make sure you're using the latest version of WhatsApp.
  • If you're using a VPN, try disabling it and see if that fixes the problem.
  • If you're on a managed Wi-Fi network, check with your network administrator to see if there are any restrictions that are preventing you from using WhatsApp Web.



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To fix WhatsApp can't connect to WiFi/Cellular data


Here are some steps you can take to fix this issue:

  • Check your internet connection. Make sure you're connected to Wi-Fi or cellular data, and that your signal is strong.
  • Restart your phone. Sometimes, a simple restart can fix minor problems with WhatsApp.
  • Update WhatsApp. WhatsApp is constantly being updated with new features and bug fixes. Make sure you have the latest version of the app installed.
  • Clear the app cache. Sometimes, the app cache can become corrupted, which can cause problems with WhatsApp. To clear the app cache, open your phone's settings, go to Apps, and find WhatsApp. Tap on Storage & cache, and then tap on Clear cache.
  • Reset network settings. This will reset all of your network settings, including your Wi-Fi and cellular data settings. This can be a helpful step if you've recently made changes to your network settings and WhatsApp is no longer working. To reset network settings, open your phone's settings, go to General, and then tap on Reset. Tap on Reset Network Settings, and then enter your passcode.
  • Reinstall WhatsApp. If all else fails, you can try reinstalling WhatsApp. This will delete all of your data, so make sure you back up your chats before you do this.


Here are some additional tips that may help you fix WhatsApp not connecting to WiFi/Cellular data:

  • Make sure that your phone's date and time are set correctly.
  • Try connecting to a different Wi-Fi network.
  • Check your cellular data settings to make sure that WhatsApp is allowed to use cellular data.
  • Contact your cellular carrier to see if there are any known network issues in your area.



To fix (sound) notifications not working


Here are some steps you can take to fix this issue:

  • Check your phone's settings. Make sure that notifications are enabled for WhatsApp in your phone's settings. You can usually find this setting in the Sound or Notifications section of your phone's settings.
  • Check WhatsApp's settings. Make sure that notifications are enabled for WhatsApp in the app's settings. You can usually find this setting in the Notifications section of WhatsApp's settings.
  • Restart your phone. Sometimes, a simple restart can fix minor problems with notifications.
  • Update WhatsApp. WhatsApp is constantly being updated with new features and bug fixes. Make sure you have the latest version of the app installed.
  • Clear the app cache. Sometimes, the app cache can become corrupted, which can cause problems with notifications. To clear the app cache, open your phone's settings, go to Apps, and find WhatsApp. Tap on Storage & cache, and then tap on Clear cache.
  • Reinstall WhatsApp. If all else fails, you can try reinstalling WhatsApp. This will delete all of your data, so make sure you back up your chats before you do this.


Here are some additional tips that may help you fix WhatsApp notifications not working:

  • Make sure that your phone is not in Do Not Disturb mode.
  • Make sure that WhatsApp is not set to silent.
  • Check the notification settings for individual chats to make sure that notifications are enabled.
  • Try restarting your phone in Safe Mode to see if that fixes the problem.
  • If you're using a custom ROM, make sure that it's up to date and that it's compatible with WhatsApp.



To fix video calls not working


Here are some ways to fix the issue:

  • Check your internet connection. The most common reason why WhatsApp video calls don't work is because you don't have an internet connection. Make sure you're connected to Wi-Fi or cellular data, and that your signal is strong.
  • Restart your phone. Sometimes, a simple restart can fix minor problems with WhatsApp. Turn your phone off and then back on, and try using WhatsApp again.
  • Update WhatsApp. WhatsApp is constantly being updated with new features and bug fixes. Make sure you have the latest version of the app installed.
  • Make sure you have enabled camera and microphone permissions for WhatsApp. On Android, go to Settings > Apps > WhatsApp and make sure that Camera and Microphone are enabled. On iPhone, go to Settings > Privacy > Camera and Settings > Privacy > Microphone and make sure that WhatsApp is enabled for both.
  • Clear the app cache. Sometimes, the app cache can become corrupted, which can cause problems with WhatsApp. To clear the app cache, open your phone's settings, go to Apps, and find WhatsApp. Tap on Storage & cache, and then tap on Clear cache.
  • Reinstall WhatsApp. If all else fails, you can try reinstalling WhatsApp. This will delete all of your data, so make sure you back up your chats before you do this.
  • If you've tried all of these troubleshooting steps and your WhatsApp video calls are still not working, then there might be a problem with the WhatsApp servers. In this case, you'll just have to wait for WhatsApp to fix the problem.


Here are some additional tips for making WhatsApp video calls:

  • Make sure you're in a well-lit area.
  • Avoid using a slow internet connection.
  • Close any other apps that are using your internet connection.
  • Use a headset or speakerphone so that you don't have to hold your phone up to your ear.
  • If you're still having problems, try restarting your router or modem.


Related post, the useful tips before you start a video call and looking good on video calls.



To fix microphone not working


Here are some troubleshooting steps you can try if your WhatsApp microphone is not working:

  • Check your phone's microphone settings. Make sure that your phone's microphone is enabled and that it is not muted. You can usually find these settings in your phone's Settings app.
  • Check WhatsApp's microphone permissions. Make sure that WhatsApp has permission to use your phone's microphone. You can usually find these permissions in your phone's Settings app, under Privacy or Permissions.
  • Restart your phone. Sometimes, a simple restart can fix minor problems with your phone's microphone.
  • Update WhatsApp. WhatsApp is constantly being updated with new features and bug fixes. Make sure you have the latest version of the app installed.
  • Clear WhatsApp's cache. Sometimes, the app cache can become corrupted, which can cause problems with WhatsApp. To clear WhatsApp's cache, open your phone's Settings app, go to Apps, and find WhatsApp. Tap on Storage & cache, and then tap on Clear cache.
  • Reinstall WhatsApp. If all else fails, you can try reinstalling WhatsApp. This will delete all of your data, so make sure you back up your chats before you do this.


Here are some additional tips that might help you fix your WhatsApp microphone:

  • Try using a different microphone, such as a headset or a Bluetooth microphone.
  • Make sure that your phone's microphone is not blocked by anything, such as a case or a screen protector.
  • Try using a different app that uses the microphone, such as a voice recorder or a video call app. If the microphone works in other apps, then the problem is likely with WhatsApp.



To fix voice message not working


Here are some ways to fix WhatsApp voice message not working on Android:

  • Check your internet connection. Make sure you're connected to Wi-Fi or cellular data, and that your signal is strong.
  • Restart your phone. Sometimes, a simple restart can fix minor problems with WhatsApp.
  • Check the microphone permissions. Make sure that WhatsApp has permission to use your microphone. To do this, go to your phone's settings, then to Apps, then to WhatsApp. Tap on Permissions and make sure that Microphone is set to Allow.
  • Clear the app cache. Sometimes, the app cache can become corrupted, which can cause problems with WhatsApp. To clear the app cache, go to your phone's settings, then to Apps, then to WhatsApp. Tap on Storage & cache and then tap on Clear cache.
  • Reinstall WhatsApp. If all else fails, you can try reinstalling WhatsApp. This will delete all of your data, so make sure you back up your chats before you do this.


Here are some additional tips:

  • Make sure that your phone's software is up to date.
  • Try using a different microphone, such as a headset or external microphone.
  • If you're using a headset, make sure that it's plugged in properly.
  • If you're using an external microphone, make sure that it's turned on and that the volume is turned up.



To fix camera not working


Here are some troubleshooting steps you can try if your WhatsApp camera is not working:

  • Check your internet connection. Make sure you're connected to Wi-Fi or cellular data, and that your signal is strong.
  • Restart your phone. Sometimes, a simple restart can fix minor problems with WhatsApp.
  • Check WhatsApp permissions. Make sure that WhatsApp has permission to access your camera. You can check this by going to your phone's settings, then to Apps, then to WhatsApp. Under Permissions, make sure that Camera is turned on.
  • Update WhatsApp. WhatsApp is constantly being updated with new features and bug fixes. Make sure you have the latest version of the app installed.
  • Clear the app cache. Sometimes, the app cache can become corrupted, which can cause problems with WhatsApp. To clear the app cache, open your phone's settings, go to Apps, and find WhatsApp. Tap on Storage & cache, and then tap on Clear cache.
  • Reinstall WhatsApp. If all else fails, you can try reinstalling WhatsApp. This will delete all of your data, so make sure you back up your chats before you do this.


Here are some additional tips that might help you fix your WhatsApp camera:

  • Make sure that your phone's camera is not being used by another app.
  • Try restarting your phone in Safe Mode. This will disable all third-party apps, which can help you narrow down the problem if it's caused by a third-party app.
  • If you have a custom ROM installed on your phone, make sure that it's compatible with WhatsApp.
  • If you're still having problems, you can try flashing your phone's firmware. This is a more drastic step, but it can sometimes fix problems that other troubleshooting steps can't.



To fix backup not working


Here are some tips to fix the issue:

  • Check your internet connection. Make sure you're connected to Wi-Fi or cellular data, and that your signal is strong.
  • Restart your phone. Sometimes, a simple restart can fix minor problems with WhatsApp.
  • Update WhatsApp. WhatsApp is constantly being updated with new features and bug fixes. Make sure you have the latest version of the app installed.
  • Clear the app cache. Sometimes, the app cache can become corrupted, which can cause problems with WhatsApp. To clear the app cache, open your phone's settings, go to Apps, and find WhatsApp. Tap on Storage & cache, and then tap on Clear cache.
  • Change your Google account. If you're backing up your WhatsApp chats to Google Drive, try changing the Google account that you're using.
  • Exclude videos from your backup. If you have a lot of videos in your WhatsApp chats, try excluding them from your backup. This will make the backup process faster and less likely to fail.
  • Delete old backups. If you have a lot of old backups, try deleting them. This will free up space on your phone and make it easier for WhatsApp to create a new backup.
  • Reinstall WhatsApp. If all else fails, you can try reinstalling WhatsApp. This will delete all of your data, so make sure you back up your chats before you do this.


Here are some additional tips that you can try:

  • Make sure that you have enough storage space on your phone or Google Drive to create a backup.
  • If you're backing up your chats to Google Drive, make sure that you're logged into the same Google account on both your phone and your computer.
  • If you're using a VPN, try disabling it while you're backing up your chats.
  • If you're still having problems, try backing up your chats to a different location, such as your computer or an external hard drive.



Conclusion


Thanks for visiting Blackview blog (Rugged phones and tablets leader). Above are just some of the most common steps to fix the issues of WhatsApp not working. If you’re still having problems, you can contact WhatsApp support for help. Hope this guide helps you.



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