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Support

Find any problems when using the phone, please give us feedback and we will try our best to solve it ASAP. Thank you!

Your Email:
Which website did you buy?
What's the seller store name?
Order Number:
Phone Model:
Phone IMEI Number: (Look for IMEI on product box or press "*#06#" on dial. 15 digits.)
Software Version: (Look for Software Version on your phone's setting. You can refer to the example on the bottom which for the software version query.)
Your Country:
Your Feedback:

Aftersale Service Team:
support02@blackview.hk

Office Address:
13th Floor, Block B, WDL Business Building, No. 194 Meilong Avenue, Longhua District, Shenzhen, China
(Note: This address IS NOT for product returns. Please do not mail or ship any packages to this location.)

Note :
1. Please don't submit the same problem to the above email at the same time;
2. This is only for aftersale service and technical problem, other issues will be automatically ignored;

Example for the software version query of BV9600 Pro:

Step 1:

Step 2:

Step 3:

Step 4: