Support

Find any problems when using the phone, please give us feedback and we will try our best to solve it ASAP. Thank you!

Feedback Category Can't open the phone. Can't get into the system. Screen problem. Sound problem. Calling problem. Charging problem. Signal problem. GPS/WIFI/BT problem. Language problem. Other

Your Email:

Which website did you buy?

What's the seller store name?

Order Number:

Phone Model:

Phone IMEI Number: (Look for IMEI on product box or press "*#06#" on dial. 15 digits.)

Software Version: (Look for Software Version on your phone's setting. You can refer to the example on the bottom which for the software version query.)

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Aftersale Service Team:
support02@blackview.hk

Office Address：
13th Floor, Block B, WDL Business Building, No. 194 Meilong Avenue, Longhua District, Shenzhen, China
(Note: This address IS NOT for product returns. Please do not mail or ship any packages to this location.)

Note :
1. Please don't submit the same problem to the above email at the same time;
2. This is only for aftersale service and technical problem, other issues will be automatically ignored;

If you have not bought the product and have the product consultation, please consult this page.

Title:

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Name:

*

Email Address:

*

Company Name:

Telephone:

Address:

Message:

*

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Retail Pre-sale:
Joanna@blackview.hk

Wholesale Pre-sales
melinda@blackview.hk

Office Address：
13th Floor, Block B, WDL Business Building, No. 194 Meilong Avenue, Longhua District, Shenzhen, China
(Note: This address IS NOT for product returns. Please do not mail or ship any packages to this location.)

Valuable partnerships with Blackview start here. Just let us know where you are and what you'd like to speak to us about, and we'll get back to you. Reach us by emailing to marketing@blackview.hk for cooperation.

Office Address：
13th Floor, Block B, WDL Business Building, No. 194 Meilong Avenue, Longhua District, Shenzhen, China
(Note: This address IS NOT for product returns. Please do not mail or ship any packages to this location.)